Case Studies

Law Firm Makes a Case for Call Tracking

Business Challenge

Irwin Mitchell is one of the United Kingdom’s largest and most respected full-service law firms with 11 offices in the UK and Spain. Its telephone system is far-reaching and complex: All 900+ solicitors have direct lines, and the firm runs a large inbound call centre and a debt recovery business that uses an outbound dialler.

A Financial Solution

Tiger Communications’ expertise is helping a well-known and respected financial solutions company to control a pan-European telephone system consisting of several thousand extensions on numerous different phone systems in 12 countries.

Berry Bros. & Rudd

Britain’s oldest wine merchant’s switch to Tiger Communications Managed Services has reduced costs and complexity for the lean IT department, providing critical analysis of information to improve call handling.

CB Richard Ellis - Property

CB Richard Ellis's use of Tiger 2020 Pro for accurate call logging helps resolve potential legal dispute, streamline reporting and prevent abuse of the phone system.

Exeter University - Public Sector

Tiger Communications, a leading provider of Call Management Solutions, has announced details of a successful project at The University of Exeter which is helping to improve the delivery of telephony services whilst reducing the cost and complexity of day-to-day operational management.

Hampshire Constabulary - Security

One of the most common problems nowadays is the data network’s lack of expansion capabilities and bandwidth limits that may cause a series of problems and restrictions to the ever growing need of faster, more capable and consistent data communications.

Tiger are looking to resolve these problems by providing products and services which will enhance the performance and reliability of your data communications network.

Lloyds of London - Insurance

As a leading supplier of call management solution to major corporate organisations, Tiger Communications plc was well placed to provide a technologically advanced, cost effective solution to Lloyds of London to monitor their newly installed CallManager  IP Telephony Network, providing services to their flagship London & Chatham offices.

Newcastle NHS Foundation Trust

Tiger Fraud Detection Monitor Saves 4 Nurses' Salaries.

Newcastle NHS Foundation Trust is using a Tiger Communications package to challenge phone abuse in real time and cut costs by 80%. Meanwhile, Tiger Pro 2020 is being used to track down neglected extensions and deal with abusive calls and disciplinary matters, as well as being a day-to-day administrative tool.